Design Hops

A free course to learn step-by-step methods for designing your charity’s online services.

Are you taking your first steps into digital service design? Then a Design Hop can help!

What are Design Hops?

A Design Hop teaches charity participants a step-by-step method for user centred digital design, leading to unexpected insights, powerfully simple digital solutions and a hunger to keep tackling complex problems.

It’s a free course that supports nonprofits on a digital journey to solve a real challenge for your organisation.

You’ll gain:

  • Confidence with digital and reusing a design process in future
  • Crucial new insights and knowledge about tech habits and needs of your users
  • Your own minimum viable product (a ‘starter solution’) to take away to solve a real problem
  • ​A fresh new network of other charities and experts using digital for good

Who can participate?

A Design Hop participant writing

Staff and core volunteers from UK nonprofits of all sizes who are curious to learn about the potential of digital.

Ideally we’re looking for decision-makers who will be able to put the methods learnt directly into practice and are in a position to further develop ideas, for example by allocating internal resource or making grant-funding applications. You should have a good understanding of your charity’s existing services and the challenges in providing them.

Unfortunately this course is not suitable for organisations whose primary beneficiaries are based outside the UK.

How much does it cost?

It’s totally free!

How does it work?

How the Hops are delivered often varies based on what we’re learning works best. But what you’ll learn from them is always the same. Here’s what we cover:


  • Choose and investigate the social and organisational challenge that you want to work through
  • Understand the real user needs of the people affected


  • Be inspired by examples of free and simple digital solutions
  • Generate your own ideas
  • Explore how they fit in your wider services and lives of your users


  • Develop the quickest, easiest way to test your chosen idea with your users.

Next Steps

  • We'll set you up to continue your digital momentum inside your organisation, or with new peers and digital experts met through the course.

Find out what previous attendees have said.


The Hops take place over three Zoom sessions, with short learning activities in between each session. Please only sign up if you can make it to all of the sessions.

September Hop

  • Monday 12th September
  • Monday 19th September
  • Monday 10th October

October Hop

  • Tuesday 4th October 
  • Tuesday 11th October 
  • Tuesday 1st November

January 2023 Hop

  • Thursday 19th January 2023
  • Thursday 26th January 2023
  • Thursday 9th February 2023

Sign up here

If those dates don't work for you sign up to our waiting list to be the first to hear about new dates!

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